Tips for Online Auctions


  • Avoid offers that require payment in cash. If you pay by credit card, make sure you use a secure connection when transmitting account information.


  • Contact the seller by e-mail first. Ask any questions you may have about the goods or services offered. If you do not get a response, reconsider placing a bid.


  • Read any comments posted by previous buyers, and avoid those who have high negative ratings. Many auction services have a rating system that lets you evaluate a seller before making a purchase.


  • Fully understand the terms of the sale before you agree to purchase anything.


  • Only buy from vendors who are fully registered with the auction site. Some con artists e-mail unsuccessful bidders, claiming to have the goods you failed to win in the auction.


  • Use a credit card: whenever possible, not a debit card, a wire transfer, a check, or cash. Credit cards protect you from loss when other methods of payment do not.


  • If you believe you have been defrauded by a seller, first report the incident to the management of the Web site. Many online auctions investigate complaints about selling practices.


  • For more tips about specific types of online scams and transactions, visit the Consumer Protection section of the Federal Trade Commission.


  • If you have a complaint about an online business transaction, you can file a consumer complaint with The Office of the Attorney General or call (800) 252-8011.